If you use Hotmail or Outlook for your email please note that we have been experiencing issues with our important emails either ending up in users spam/junk folder by default, or not being received at all. We highly recommend that you use another email provider such as: Gmail to prevent this issue from occurring. If you wish to continue and use a hotmail/outlook email address it is very important that you check your spam/junk folder for our replies. If you should find any emails from us in that folder, please ensure that you mark the email as “Not Junk”. Failure to do so will result in future emails being rejected altogether. You should also white-list our domain name: heliefilmsupport.com to ensure that our important emails arrive. Click here for instructions on how to whitelist using hotmail